I went to get an oil change to my 2010 acura tl 3.2tl. When I retrieved my car, there were cigarette ashes in the rear seat with a burn mark on the rear seat. I notified the manaager show them that it was a fresh burn and that it happen in there shop. The manager was rude and denied that it happen in there shop and that they don't smoke in the cars. He finally said he will make an report but outright refuse to give me the copy of the report. This is a NEW $40, 000 dollar carl that they just ruined. I WILL NEVER SHOP OR HAVE ANYTHING REPAIR BY SEARS EVER AGAIN!!! When I tried to get someone from the complaint division I was left on hold for hour. read full review »