Two years ago my father bought me a brand new HP Touchsmart for Christmas. I dunno how familiar you are with this but they're not cheap. As a precaution, he bought me a Geek Squad plan to cover it. I never planned on using it because, well, I always heard the Geek Squad horror stories. Well... I started having problems after a year. I took my computer in and after waiting a half hour to be handled (mind you, NO ONE said a word to me, not even a "it'll be just a second"), I was told the computer would be tested and sent... read full review »