USER REVIEWS (AnnieDigit)

5 reviews

West Elm

Anne Finger June 20, 2011

Tomorrow Never Comes. . . Or the West Elm Saga. It could be the title of a cheesy soap opera. Unfortunately, it's my experience with West Elm. My credit card has been charged. The product is in stock. Customer service tells me the product I ordered will be delivered tomorrow. But remember . . . Tomorrow never comes. Stay tuned for the next exciting episode: Will customer service actually call the warehouse and find out what the problem is? Will I have to beg to get a tracking number? Will I once again be told, "Gee, I don't know... read full review »

Filled under: Websites Location: United States

5 reviews

West Elm

Anne Finger June 19, 2011

I ordered a product online; was told it was in stock and a subsequent e-mail confirmed this. Ten days later when I returned from being out of town, the product had not arrived. When I called them, I learned it had not even shipped. "Maybe it's sitting in a box in the warehouse somewhere, " I was told by customer service. Only when I spoke with a supervisor was I offered rush (not overnight) shipping for free. read full review »

Filled under: Websites Location: United States