I am George Miller, the Compliance Officer at Profinity, LLC, I would be more than happy to assist you both. Unfortunately, based upon the limited information in the post I am unable to locate either of your accounts at the moment. You may, however, contact me directly at [email protected]. I would be more than happy to look into your accounts and provide any assistance I can. I look forward to being able to assist you. Very truly yours, George Miller read full review »