I recently took my 15 year old Grandaughter on a 5 day cruise to the carribean. She did not use her phone or text while on the ship but it was left on for a short period of time. When we returned her mother had a$ 500.00 bill when we called to see what had happened we were told she should have turned her phone off. They told us it showed she had not used the phone but would still be charged because it was roaming. We are shocked Verizon will not reduce this bill. read full review »