Below is the e-mail I sent to Sears that goes through the "service" I had from them. To Whom It May Concern, Let me just say, the customer service I got from your company was HORRIBLE!! I work in customer service, so I try to be understanding. We booked an appointment on Wednesday night (6/15) online. I got a phone call Thursday morning confirming the appointment and telling me I would get a phone call 30 mins prior to them showing up to let me know they were on the way and that they would be there between 8am and 10 am. I... read full review »