Our company had paid very high rates for phone service (not mobile phones--note that this category is not even an option probably due to the extreme volume of complaints and legal claims against XO) for over six years. We always paid our bills. When we decided to close our branch in the state of Washington, we switched to Verizon in another state for much lower costs. We canceled our three lines. Month after month XO continued to charge us for "shadow" lines, or hunt lines. We were not aware that they existed in the first place, and... read full review »