We purchase a product from Ritz online before Christmas. The item arrived defective, which we discovered after spending countless hours trying to get it to work. Customer Service sent me a return label and I returned the item, only to have it come back to me, stating I did not return item in original box. I did return it in the box, but I no longer have the plastic sleeve.wrap that shrinkwrapped the produced and also had the UPC code. Two phone calls to customer service, people simply reading from scripts, no immediate resolution, but a... read full review »