I'm paying a monthly maint. fee...Service failed 5/30/11...called DIRECTV...set up apptmt for 5/31/11...Tech came and adjusted dish...service failed again that night...called DIRECTV 6 more times requesting a supervisor...was told my issue was in CASE MANAGEMENT, and that they would call me...no one called...called agin 5 times---same story...called again today, 6/21/11...same story---under CASE MANAGEMENT & someone will call me...I cannot spend my working day waiting on phone calls that never come! DIRECTV service sucks! read full review »