I bought the purse off coach outlet.com in february this year.the pin to hold my strap in came off last week, so my husband flattened the head and then 2 days later the strap holding on the strao tore off and the other one is starting to too.I dont carry alot in my purse never have.I just thought they were better made than that, I am so shocked it only lasted a few months.My ID patch on the inside is no.M009-1941.I paid for it with my husbands Bruce Myers walmart money card, Im just having a harfd time finding the outlet coach website.my email is [email protected] and my password was redshoes.thank you Kathy Myers read full review »