We were told: In order to qualify for the home modification our loan had to be current and we must show a hardship. We were current and we submitted a hardship letter which they claimed they did not receive. We then sent a second hardship letter. We were then found not eligible for the loan because our payments were current. On appeal all documents required were faxed or sent in the fed ex envelope BOA sent us. We were then pre-approved and made payments of $688.90 from February 2011 to June 2011. More documents were... read full review »