Southwest Airlines has a "new policy" that they never informed ANYONE about. If a person books a ticket for another passenger and the trip is cancelled, the buyer of the tickets WILL NOT get the other passengers flight miles back REGARDLESS of who paid for the tickets. This exact thing happened to me and it is my duty to inform other people. This must be a ripoff scam to compensate for money lost when their planes fuselage was ripping open in mid air. PLEASE PLEASE PLEASE don't buy from Southwest, they are knowingly ripping off good people. read full review »