I purchased a weapon from them. I know that things go wrong and get lost, so I purchased the insurance on the product so I wouldn't be out my money if something did happen. I waited for it to arrive. After waiting 8 business days without getting word that it had even started the shipping process I contacted them and requested a tracking number or to get my money back. I got an email back that the item had been lost but they would resend it. They then sent me a tracking number. I looked the tracking number up in Fedex, UPS and USPS and all... read full review »