Purchased new 2yr contract. From day 1 nothinig but one hassle after another. After 3 phones that did not work was sent a "certified like new phone" and told that was all they would do because we are past 14 days and are now under maintenance part of contract. If all previous phones did NOT work, how is this our fault?? We are being forced to accept used phones for the next 2 yrs that still do not work properly! Was told by Verizon that if we felt we needed to change carriers to go ahead and do so and they will charge us the early cancellation fees!! So much for being long standing customers!!! read full review »