Had apppointment to get washer repaired. Time frame was between 8-12noon. No call, no show by 12noon. Called customer service to find out where technician was and was informed by Dave "He was running late." The disregard of the customer (me) waiting the full 4 hours with no call what so ever is simply ridiculous. I had rearranged my schedule to be here when I needed to. I have been a long time customer with Sears and feel this is the worst customer service I have ever received. I am now inconvenienced again with my time and now have to... read full review »