This is an old complaint but consumers should know that some of the wood flooring that they sell for kitchen use does not hold up and they have a terrible customer service department that will not look at damage to offer assistance. We spent thousands of dollars on flooring (Brazilian cherry) and it does not hold up for kitchen use. They suggested, without seeing it, that it happened from "heavy equipment, dogs, heels and a multitude of tiny print that appears in their 50 year warranty." Whatever they coat their wood with does not... read full review »