My daughter bought a 16gb 5th generation ipod from them (£98) it arrived badly wrapped with no instruction booklet & not only does it not work but according to Apple (after a long phone conversation) it turns out it is counterfeit as none of the serial numbers match and the apple software will not recognize it. I informed them (with the on-line chat facility on the website) this is their exact reply as they typed it "hello can we help you" I told them all about it they said "are u sure is on our website?" I gave them... read full review »