Below is a copy of my original letter to Borders.com informing them of my experience while shopping online. Below that is their response, and finally, my response to them. I have removed personal information such as my username & membership number. It is ironic that I even told them in my initial letter that I would post their response publicly. One would think this would have told them to be careful in their response, perhaps read the letter and think about the content of my reason for contacting them. Consider that I had spent at least 30... read full review »