100.00 dollar deductible $6.00/$7.00 a month fee 24 mths 168.00 dollars to get a refurbed phone that they attempt to pass off as new. My experience video went in an out on day two of receiving "new phone", rebooting itself screen unresponsive then ultimately the device stopped making and receiving calls all together within ten days. They are the worst! Am I bitter no I am a paying customer that wants what he is paying for. I only ask that I speak and deal with knowledgable customer service reps that don't attempt to deceive me... read full review »