here is the open letters and emails that have gone back and forward. dear MASALTON. YOU SHOULD NOW BY KNOW HOW DISGUSTED I AM WITH YOUR PERFORMANCE. YOUR WORK ETHIC IS A DISGRACE TO U.P.S. I WILL BE WRITING TO THE CORPORATE HEADQUARTERS OF U.P.S. IN USA ABOUT YOUR LACK OF ABILITY TO PROCESS SIMPLE ORDERS TO A CUSTOMERS SATISFACTION. it may interest you to know that I personally spent the day sorting out what you could have done if you had followed simple instructions. your failure cost me a days wages, 100 sheckles in storage... read full review »