I have been with Planet Fitness and a part of the Custom Built Program for almost a year now (10 months). Over these months I have had inconsistent service and a sub standard approach to the care of my account. First the inconsistency. Over the last 2 months, I have had only 1 training session and Custom Built has not followed up with me about a new trainer. My current/old trainer is on baby leave. In addition, my branch did spring updates to the facility and now training sessions are not permitted in the main gym but in a side facility with a... read full review »