Andersen seems to be run like most insurance companies. The policy is to deny, deny, deny and hope you give in. We had patio door issues with a brand new Andersen door. Our installer had us call Andersen the day he installed it, so we called and were told the Andersen rep would call us right back. But after repeated calls to Andersen, they never did. Each time we called we had to go through their bogus "troubleshooting" process, which is basically a customer service rep reading out of a binder. When we asked why we had to go... read full review »