MY LOAN WAS SOLD BY CHASE TO LBPS, THIS COMPANY HAVE THE WORST CUSTOMER SERVICE EVER. OUT OF 6 YEARS OF MY MORTAGE EXPERIENCE I HAVE NEVER BEEN LATE AND SOMEHOW I WAS LATE BY LIKE 2 DAYS THIS ONE MONTH. SO I CALL THEM REGARDING THE LATE AND THAT TOLD BE THE LATE FEE IS VALID AND THEY CAN'T REMOVE IT. SO I ESCALATE FROM ONE ASSOICATE TO ANOTHER ONE. I REQUEST FOR A SUPERVISOR BUT THEY DON'T HAVE ONE. SO THEY FINALLY SAID THEY WILL SUBMIT THE REQUEST ON REMOVING THE LATE FEE. I WAS LIKE REQUEST AND NOT REMOVING; ARE U KIDDING ME... read full review »