I have been a loyal Qwest customer for 15 years. I signed up for a 2 year agreement with Qwest for Direct TV. I scheduled an installation window which was 4 hours. I took a half day off work for this installation, and when no one showed up, I called. Due to an error on their end, my appointment was never set up, however all the billing was in place! I rescheduled and will need to take another 1/2 day for the installation, and sesrvice postponed another week. To make matters worse, as opposed to offering compensation for their error and my... read full review »