I'm a new customer at verizon, I switched from t mobile in order to get the smart phone, as well as more coverage. One month into my contract the smartness on my phone breaks, , hours and days later talking to tech support they decided to send me a new phone. Meanwhile it's a must that I have a phone at work, 5 days later I receive the new phone only to find out that the new phone won't program, a mistake on there end. I'm told I must wait another 5 days with no possibility for a loaner phone or any compensation. Not happy with my new provider to say the least. read full review »