We have a service agreement with Sears .I feel that they did not honor it. Today I was kept on phone for hours by Sears technical service people who have no inkling of what service means. My call became disconnected three times and noone attempted to call me back. The freezer on my fridge was serviced two days ago. Mike, the Repairman from A&E Factory Service spent half hour in my house and one and half hour in his truck eating and on the phone. Upon leaving he said he probably will have to come back again and to call him on his cell.The... read full review »