You have a 14 day free and 30 days money back guarantee, for return you have to receive a (RA) number for a refund of product, I return the package before 14 days was even over I did that I have the (RA) number, You have to write (RA)number on outside of package and on the original invoice inside, plus send a letter why your returning product, you have to return all sealed and open items I did that. They recommend using UPS, FED-EX or certified mail, I did that with a certified mail. But they still took money read full review »