Fonality has provided the worst service and support I have ever had. We all know that there can be problems from time to time however Fonality has outages far greater than they advertise. Our phones were out more % in the last 2 1/2 months than they advertise for a year. My sales rep does not return calls and technical support is abysmal. We have multiple sites so it is easy for us to discern the difference between an local ISP problem and a system wide Fonality outage. Phones have call quality problems weekly and dropped calls will create a nightmare for you. Don't use this company unless you can afford to be looking for antoher job. read full review »