In the end, the rep agreed that LL Bean would cover my return shipping charges for the Snow Sneakers, since I was - in effect - sent the wrong product. While I do appreciate this concession, it would have been nice if the rep had suggested this. On 12/5/10, I placed an order for TC258269, Deep Coffee Snow Sneakers, Size 9 1/2. Immediately after I received the order confirmation for the Snow Sneakers, I forwarded the confirmation email to [email protected] with a request to cancel the order. (I have this Sent email in my... read full review »