My first experience with Ulta.com was on Black Friday. I filled my online cart up with products then tried to check out. The online coupon didn't work, but after two long phone calls, a representative told me he would credit my account for the coupon. (He did not.) After I placed the order, one of the products I ordered was out-of-stock. This was a featured item -- there were three very similar choices for similar prices. Instead of being told clearly that the product would not be sent, or even better, offering me a substitute, I wa... read full review »