I purchased a washer from Conn's and paid for the extra warranty. On June 24th 2011 we had a scheduled repair between time of 1-5. The technician called me from his cell phone and advised that he was on his way. Once he got here, he looked at the washer and said that a part had to be ordered. He advised us that the part will be in on Wednesday and that he was rescheduling for the 1st of july to come out again and fix the problem same time 1-5. That part was understandable after all, if you don't have the parts you just don't... read full review »