The Brick will ignore your complaints unless you do one of the following. File your complaints so that it ACTUALLY matters: 1. File a complaint with the Canadian Consumer Protection Branch (http://www.gov.on.ca/mgs/en/ConsProt/STEL02_168949.html) 2. File a complinat with the Better Business Bureau (http://www.ccbbb.ca/). There's a 'complain' option at the top of the page read full review »