I have had similar experiences with this company! Here's the email I just sent to their cancellations department (if this is even their REAL email?) [email protected] To Whom it May Concern: On March 12, 2009, I called your automated line to cancel my subscription. On that same day, I called your customer service to confirm that this was being done & I was reassured that my account was showing cancelled. On April 15, 2009, I noted that my bank account (I used my debit card for this account) had been debited by your... read full review »