I bought a set of brand new wireless earphones and FactoryOutletStore sent me a used devise with (i am not exaggerating) ear residue in the ear plugs (see attached pictures) then they put the burden of the sipping on me to send the devise back to them. I would do it but after reviewing the previous complaints I would be screwed again if the repeat the mistake or make a new one. They were rude when I called them and verry arrogant explaining me that I only had two options and both required that I paid for the shipping of the devise back to them. read full review »