From the first moment I dealt with this company, I knew I should have been more careful. Customer service at the beginning was very poor. They forgot my order and failed to call back after an inquiry. Eventually when they realized I was goinf to spend about $5000 with them, they paid some attention. I ordered the DIY gate and it came with pitiful instructions. The instructions did not go into the detail necessary for a DIY installation. This ended up costing me two weekends of work and hiring a welder to come out and reposition the hinges of... read full review »