I Must say that earlier i thought that outsourced customer service agents (sometimes) were rude and incapable of providing a quality based service especially in healthcare ..but after talking to customer service agents right here in this country it made me feel that Humana is deplorable and pathetic and much more worse in customer service than those outsourced customer service agents from other countries ..They tend to forget that Customers are the reason that they have their JOB's and are able to pay their BILLS on TIME ..Never in my... read full review »