I rented a movie, hit play immediately when prompted to hit play or menu. The response was that the movie had expired. I e-mailed iTunes and there response was to refund my money and remind me that they didn't have to because of my users agreement. Their response was: "Please note that the iTunes Store Terms of Sale state that all rentals are final, so this is a one-time exception." I think this is an unacceptable response. If their system has an error they should not be quoting the terms of sale they should fix what ever it is that causes this error to o cur. read full review »