Waited 6 hours for A & E today. I called them, they alledged they called me to make me aware of they delay, thay had NOT called at all. Told me it would be several hours and would call my cell when they were heaed my way. One hour later the technician called and wondered if I had rescheduled??? Told him I was told between 8 and noon today, it was 2:00pm. He said he would be there in 20 minutes. I said CMA!! Once I realized A & e is owned or a subsidary of Sears/K-Mart it al made sense. How they stay in business is beyond me. Never again would I use them and this was for a recall of a piece of Maytag junk. read full review »