I had a bracelet under extended warranty that they stopped fixing because "I wore it every day and it's costing us too much money to keep fixing and it wasn't meant to last forever" (straight out of the mouth of Mark at Customer Service. They refused to give my money back even though they had no legal merit for refusing to repair the bracelet. So I exchanged it with the store manager, Kelley Lang on 04-30-11. ON 5-6-11 I brought the new bracelet back because it was bulky and started stretching. I picked out a pair of earring... read full review »