I purchased a Nook Color a little over two weeks ago. Since then I have had the following problems/inadequacies with it: 1. Technicians and supervisors who don't know the product. Every time I call for assistance I am put on hold while techs and/or supes who have to research how to answer my question(s). This turns a basic question into a project and leads to 20-40 minute phone calls PER QUESTION! One supe actually deleted a book I paid for when all I wanted was for the sample to disappear (the sample is still there along with... read full review »