i've dealt with this company a number of times and always had great service. also, their products are outstanding. my problem stemmed from the fact that i had to ask them to hold an order. they did so, and when i contacted them with the updated shipping information the said that they'd gotten it. then nothing for a week... i sent a number of messages to them asking them what the status of my order was and finally got a response in which they basically said that it was my fault because i'd asked them to hold my order in the... read full review »