I've had my BR111 floor installed now for 5 years and had a product claim that did not get honored as well this year. I also dealt with the president or so he said he was. With his tone I highly doubt it was him but his name correct in the other reviews on here. I had installed over 1400 sq ft of Brazillian Cherry and it looked amazing the first day. I am so dissatisfied with this flooring that I can hardly speak. This floor is getting dings and deep scratches the very first day. Dining room chairs, dropping things, moving the fridge... read full review »