i sought on-line advice regarding my kindle in april 2011. i agreed to pay $30 when i indicated that the answer i received was satisfactory, but i was billed $30 through my credit card in before i indicated that, $30 again in may when i had indicated that the answer i received was satisfactory (it turned out it was not because the "expert" did not take into account that i live in canada where wireless downloads are not possible) plus $5 for "promotion". i was billed $30 again in june. in addition i continue to receive email... read full review »