I was told today that I can't get a replacement for my phone, which is broke, because they say that it was "wear and tear" and "not an accident". I didn't know it made any difference, because we were told it would be covered for whatever reason... Not just for accidents.! I have paid them every month for the past 2 years, for both phones, because we were told that they replace for any reason. But... because when I opened my phone and the hinge was broke, they say it is "wear and tear"! I told them that I... read full review »