I have been trying to resolve a financing issue for the past 6 weeks. The second week of March, Geoff and I met with the Empire sales represenative, Matt, and selected carpeting for 4 rooms in the house for installation and we gave a deposit. We wished to take advantage of the free financing option so I contacted Matt from Chicago (where my second home is located) to proceed with the paperwork. Matt informed me he could not do over the phone or fax or overnight mail and that I needed to fill out the paperwork in person. I asked... read full review »