I HAD MY ALARM INSTALLED TWO YRS AGO AND NOW I AM BEING INFORMED THAT I AM SUPPOSED TO HAVE A PERMIT AND REGISTERED WITH THE CITY WHERE I RESIDE. OF COURSE NOW TWO YRS LATER PINNACLE/SAI WILL SAY THAT THEY ARE NOT RESPONSIBLE FOR THAT PERMIT, I AM. HOW CONVENIENT. NOT TO MENTION THAT MY ALARM HAS NOT WORKED PROPERLY SINCE I GOT IT, AND THEY ARE NO HELP AT ALL ALTHOUGH THEY LIKE TO CHARGE FOR A TECHNICIAN TO COME OUT TO YOUR HOME AND FOR WHAT SO THEY CAN NOT DO THEIR JOB CORRECTLY. OF COURSE THEY INITALLY STATE THERE IS NO CONTRACT AND ONLY... read full review »