We have read your comment and appreciate the feedback. There have been numerous changes to our site that address the shipping problem you unfortunately encountered. Shipping methods are now clearly stated at checkout and you select the specific method you wish to use from that list. We are very diligent in returning phone calls and emails for every customer who leaves a message, we apologize if there was not a phone call back as stated, however, we do appreciate every customer and try our very best to address all issues that are brought up. read full review »