I had my carpets professionally cleaned by a company (name withheld so far) and paid handsomely for additional 'cover' which promised protection against accidental spills which caused stains, amongst other things. I have recently had cause to enter a claim, having used the supplied cleaning kit which was sent to me when initiating the claim. The cleaning kit failed to remove even the most recent spills, which believe it or not were caused by our toddlers tap water leaking out of her beaker! Having tried and failed to remove the... read full review »