I placed an online order as a gift for someone - the product was sent to my home address instead of the gift recipient's address despite the fact I had received an email confirmation that the delivery address was set as the gift recipient's. The error occurred within her website and I was at no point notified it was due to be sent to my home address. Upon requesting a refund for the £4.95 (as I have now have to find time to queue in the post office to send it on), Rosemary has refused to listen or co-operate in any way... read full review »