I ordered a risk free trial of their Cosmetyn cream on 2/27/09. I was supposed to have 21 days to try it and send it back if it didn't work. They didn't even ship the product until 3/5/09, and I then shipped it back on 3/24/09. I had no problem getting a hold of customer service to get an RMA number, however, the service I recieved was horrible! Thankfully I got a tracking number from the USPS when I shipped the product back, because they tried to tell me they never recieved it. And they charged me the full price of the product... read full review »